Interesting small print:

Did you know your insurance company is legally obliged to inform
you their loss assessor acts in the insurance company’s interest not yours (7.9
Consumer Protection Code 2012).

 Your insurance company is legally obliged to notify you that you can
appoint a Loss Assessor (Manicle Property Claims) to act in your interests in
dealing with a claim (7.10 Consumer Protection Code 2012).